Last Modified Date: 10 February 2026
This privacy policy ("Privacy Policy") governs the processing of your personal data as part of your use of the blakiwi.com (the "Website") and its associated services (hereinafter together referred to as "Services"). This processing is undertaken by BLAKIWI Sports Booking Platform W.L.L (CR: 231238) ("we", "us", "our") in compliance with Law No. 13 of 2016 Promulgating the Protection of the Privacy of Personal Data Law (Qatar) and any applicable implementing decisions and regulatory guidance issued by the competent authority in the State of Qatar.
By using the Website and Services, you acknowledge that you have read this Privacy Policy carefully and that you agree with it without reservation. We reserve the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website.
Please note that as part of the Website and/or Services, especially those provided via the Website, we may use so-called cookies. Cookies are small text files that are stored on a device's hard drive and contain certain information and sometimes personal data. For more information on the way we use cookies, refer to the section on cookies below.
1.1 When using the Website and Services, you consent to the collection of personal data pertaining to you. Such personal data include:
When using the Website: www.blakiwi.com
When using our Services: a digital platform enabling users to discover partner venues and access, purchase (where applicable) and redeem promotional vouchers (including BOGO offers) for sports, fitness and wellness activities offered by independent third-party venues. Under the pilot model, users pay participating venues directly for venue services.
When contacting us (via the Website, e-mail, telephone, social media channels, etc.): contact details (name, email address, phone number), the content of your message, and any information you choose to provide.
In addition, we may process the following categories of personal data where relevant for the functioning of the Website and Services:
2.1 We may process your personal data to provide you in a personalized and efficient way with the information, products and services that you request, either via the Website, e-mail, telephone or social media channels. This includes enabling you to discover venues, create an account, access and redeem vouchers, purchase voucher packages (where applicable), and receive confirmations and operational messages relating to vouchers and redemptions.
2.2 We may process your personal data for direct marketing purposes (e.g., newsletters, promotions, and offers) only where you have provided explicit, unambiguous, affirmative consent, where such consent is required under applicable Qatar law and regulatory guidance. You may withdraw your consent at any time, free of charge, by using the unsubscribe mechanism included in each marketing message or by contacting us using the details in section 6.5. We will maintain records of your marketing preferences and consent status
2.3 We may process your personal data to perform statistical analyses so that we may improve our Website and/or Services, or to develop new products and/or services.
2.4 We may transfer your personal data to the financial institution or payment service provider (including Tap Payments) to allow your financial institution and the payment service provider to comply with their legal obligations and to process payments, and chargebacks and to allow such providers to comply with their legal obligations.
2.5 We may process your personal data for informing any third party in the context of a possible merger with, acquisition from/by or demerger by that third party, even if that third party is located outside Qatar.
2.6 If and when your registration with or use of our Website and/or Services can be considered (a) a violation of the terms or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website and/or Services or any of our or our subcontractors' underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate or illegal, we may process your personal data for the preservation of the legitimate interest of us, our partners or a third party.
2.7 Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration with or use of the Website and/or Services.
3.1. We do not send your personal data in an identifiable manner to any third party if this is not required to provide the Services to you, without your consent to do so unless required by law.
3.2 We may rely on third party processors to provide you the Services. We will ensure that third party processors are only allowed to process your personal data on behalf of us upon instruction of us. We warrant that all third party processors are selected with due care and are trained to be aware of the safety and integrity of your personal data.
Depending on your use of the Services, third parties may include:
3.3 We may send anonymized and/or aggregated data to other organizations that may use those data for improving products and services as well as tailor the marketing, displaying and selling of those goods and services.
4.1. We may transfer your personal data to organizations outside of Qatar. Should such transfer take place, we will ensure that there are appropriate safeguards in place to ensure the safety and integrity of your personal data as well as all rights with respect to personal data you might enjoy under applicable mandatory law.
5.1 We will process your personal data in a lawful, fair and transparent manner. We will do our utmost best to keep the personal data accurate and up to date.
5.2 For processing your personal data under the conditions outlined in this Privacy Policy, we obtain your consent as a result of you using our Website and/or Services where consent is required (e.g., certain cookies, marketing). We may also process your personal data as necessary for (i) the performance of a contract with you (e.g., issuing vouchers, processing voucher package purchases and enabling redemption), (ii) compliance with legal obligations, and/or (iii) the preservation of the legitimate interests of us, our selected partners or a third party.
5.3 We do not intentionally collect or process personal data of a special nature (e.g., data relating to health, children, religious beliefs, marital status, or criminal records) unless this is strictly necessary and lawfully permitted. Where the processing of personal data of a special nature is required, we will (i) ensure a valid lawful basis applies, (ii) implement additional safeguards, and (iii) obtain any prior approvals/permits required by the competent authority in Qatar, in accordance with applicable laws, ministerial decisions and regulatory guidance.
5.4 We do our utmost best to process only those personal data which are necessary to achieve the purposes listed in this Privacy Policy. Your personal data are only processed for as long as needed to achieve the purposes listed in this Privacy Policy. Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and/or Services. We will delete your personal data if you delete/close your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us to do so.
5.5 We will take the appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering or destruction. Access by our personnel or personnel of our third party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are only best efforts obligations, which can never be guaranteed. In order to keep your personal data secure, we comply with applicable laws and the regulatory guidance and controls issued by the competent authority in the State of Qatar, as amended from time to time.
5.6 In the event of a personal data breach, we will assess the incident and take appropriate measures to contain, investigate and remediate it. Where notification is required under applicable Qatar law and regulatory guidance, we will notify the competent authority and affected individuals without undue delay and, where applicable, within 72 hours of becoming aware of the breach.
6.1 You have the right to request access to, as well as a copy of, all personal data processed by us pertaining to you. Subsequent requests for access addressed to us that are manifestly submitted for causing nuisance or harm to us, will not be dealt with. Please note that the provision of any copies may be subject to the payment of a reasonable administrative fee.
6.2 You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked.
6.3 You have the right to withdraw your earlier given consent for processing your personal data. Specifically, for direct marketing e-mails that we send to you with commercial information and offers, you will have a possibility to opt out (refuse) to receive such further e-mails.
You have the right to request that personal data pertaining to you be deleted if they are no longer required in light of the purposes outlined in article 2 or if you withdraw your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by us against legal or regulatory obligations or administrative or judicial orders which may contradict such deletion.
6.4 You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with your particular circumstances that warrant such opposition.
6.5 If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to: hello@blakiwi.com
Your request should clearly state which right you wish to exercise and the reasons for it if such is required. It should be dated and signed, and we may request additional information to verify your identity. We will promptly inform you of having received this request. If the request proves valid, we will respond within 30 calendar days, in accordance with applicable Qatar law and regulatory guidance.
6.6 Without prejudice to any other administrative or judicial remedy, you may have the right to lodge a complaint with the competent authority in the State of Qatar if you consider that the processing of your personal data infringes applicable law.
7.1 You can avoid cookies being placed by configuring your browser as such. Guidelines as to how to do this can be found here:
However, not allowing cookies when visiting the Website may cause certain or all features of the Website to stop working properly.
7.2 When you visit our Website, we may place cookies and similar technologies. Where required, we will request your consent before placing non-essential cookies (e.g., analytics/advertising cookies). You can manage your preferences through your browser settings and, where available, the cookie settings on the Website:
| Name | Placement | Purpose | Storage Period |
| _ga _gat _gid | By Google Analytics | We monitor the behavior of visitors in order to improve user experience with the insight that this provides. | Max. 2 years (varies by cookie) |
| Essential / session cookies | By BLAKIWI | Required for core platform functionality (security, session management, login, etc.). | Session / as configured |
| Tap Payments cookies (if applicable) | By Tap Payments | Required to securely process payments and prevent fraud. | As set by provider |
7.3 You may at all times withdraw your consent with our use of cookies. To exercise this right, it suffices to delete the cookies which have been placed on your device. To do so, you are kindly asked to refer to the appropriate instructions of your browser manufacturer, as listed above.
